Delivery Guidelines
Our delivery guidelines provide you with a concise overview of all requirements regarding goods deliveries, packages, labeling, pallets, and load securing.
PDF, 47 KB
PDF, 47 KB
GTC – General Terms and Conditions of Sale
All important provisions governing our business relationships—from the conclusion of contracts and delivery, through payment and warranties, to liability and jurisdiction—can be found in our General Terms and Conditions of Sale.
PDF, 50 KB
PDF, 50 KB
Return Policy for Pharmacies
You can find all information regarding return deadlines, credit memos, and the requirements for processing returns in our current Return Policy.
PDF, 1 MB
PDF, 1 MB
Return Policy for Pharmaceutical Wholesalers
You can find all information regarding return deadlines, credit memos, and the requirements for processing returns in our current Return Policy.
PDF, 1 MB
PDF, 1 MB
Environmental Management
Pharmaceutical logistics at the highest level—because health doesn't allow for compromises.
PDF, 70 KB
PDF, 70 KB